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Facebook Turns A Design Flaw Into A PR Coup

By: David Berkowitz
2009-06-19

I've been commenting over on Scott Hoffman's Cliqology about Facebook's username registration.Scott wonders aloud if Facebook left $3 million in revenue...

... on the table by not charging for the names.

I responded:

Facebook here is giving people something they expect on any other service - MySpace, Google, LinkedIn, etc. Creating a barrier to entry would have stood in the face of the democratization of social media. That customized names were needed at all was a design flaw. That they made it a PR coup was brilliant. That they left revenue on the table was a smart business decision.

As an aside, it wouldn't have been anywhere near $3 million. I'm sure a large number who did it enjoy the bragging rights and badge of honor, but it's not something they'd pay for.

There's more discussion on Scott's blog, so check it out.

You can also connect with me on Facebook via my new vanity URL, www.facebook.com/dberkowitz. (Send me a note if you know me through the blog - I often ignore people when I have no clue why they're connecting.)

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About the Author:
David Berkowitz is Director of Strategic Planning for 360i and oversees the Search Informed Marketing firm's Emerging Media Practice. Every Tuesday, he pens the Search Insider column for MediaPost, with over 100 articles published to date. He often speaks at events covering marketing, media, and technology; his previous engagements include Ad:Tech, Consumer Electronics Show - Digital Hollywood, MediaPost's Search Insider Summit, and many others. He has also blogged extensively with MarketersStudio.com, MarketingVox, nowEurope, AdTechBlog, and others.


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