Steelworkers battle with Goodyear moves to YouTube

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Steelworkers Battle With Goodyear Moves To YouTube

By: Neville Hobson
2006-11-22

The Wall Street Journal reports today on a long-running labour dispute in the US between the United Steelworkers union and Goodyear.

Links: Wall Street Journal reports, United Steelworkers, Goodyear Tire & Rubber Company

What makes this dispute of special interest from the communication point of view is what the union is doing overall in communicating its position and its efforts to portray Goodyear in as poor a light as possible.

Advertising, for instance, specifically video and YouTube:

"[The union] has launched an advertising campaign that spotlights, among other things, what it contends are the hazards of buying tires made by replacement workers. It also is tapping into the power of the Internet with one of its more inflammatory pieces - a [30-second] video spot on YouTube.com that climaxes with a car crash."

That's not the only video the union has produced and has posted to YouTube - there are more featuring union president Leo W. Gerard attacking Goodyear and US government policies.

It's the union's use of the internet, though, that is raising eyebrows according to the Journal:

"[] The union has launched [Goodyear Alert,] a website focused on investors, where it seeks to undermine shareholder confidence by contradicting Goodyear's relatively upbeat pronouncements about its ability to function during the strike."

The website is an interesting exercise in comparative communication - compare the Goodyear news there to the corporate news on the Goodyear website.

It's a high stakes game as Goodyear's share price has actually risen since the strike began last month.

What the union is doing is employing a mix of traditional online and social media communication channels as part of an integrated communication strategy that also includes activities such as leaflet distribution in local communities. This enables them to quickly create and take their messages out to different audiences in ways that reach and connect directly with those different audiences.

How effective it all will be remains to be seen. But what is without doubt is the union's awareness of the power of online communication and the use of a social media channel like YouTube to reach out to a new audience in a new way.

Businesses take note.

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Tag: United Steelworkers Union, Goodyear

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About the Author:
Neville Hobson is the author of the popular NevilleHobson.com blog which focuses on business communication and technology.

Neville is a UK-based communicator, blogger and podcaster. He helps companies use effective communication to achieve their business goals. Visit Neville Hobson's blog: NevilleHobson.com.


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